We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packaging, shipping and condition of item = excellent.... Thanks store
Ay well done! The tunnel was small, packed in a special handbag and rolled with an elastic band, when the holding gum was removed, it opened like a parachute for Tom. A hanging ball on one of the exits, blinks, a Kosha with a spread and into the center diving and all the pipes too. If you put her there, everyone, busy with the baby, with you in the amusement tunnel. In the package separately a set of those very rustles and balls. We'll take out the Costa portionally. And then she quickly gets bored and she begins to gnaw your fingers and untie the laces on your pants. In time came the dialer
Very cool. Cats loved. But expensive means quality material.
Toys class! Tuna is just super!
All great I arrive very fast in less than a month
All the toys really liked our cat, especially from the tunnel, he is fully delighted, jumping into it from running out and hunting from him for toys!!
Cats absolutely love the tunnel. Will be purchasing more in the future. Quick shipping and no need to contact the store! 5*
it came really fast, so thank you! the cats are happy with the toys. alot of fun toys for small price.
Nickel, she's having fun like crazy!
exactly as described
Oh there my little kitten will enjoy the tunnel is super great of nice quality and the toys with are top really a nice quality price I recommend this super store