We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received this day, everything is ok, just try it when the batteries will be charged. Packing at the top, fast shipping to recommend.
Received in record time, less than 10 days, found super weird release in just 1 day customs and mailing in 2 days. Not taxed. Drone apparently good more simple and fragile, not fly yet, more like the cost benefit. One thing that could be better are manuals, could be translated to the parents. Need try see in some tutorial on net setting. Will Test, after put more details
The drone flying well , just the camera not so good quality, by this price it is worth , it is good for beginners to have fun, suggest this supplier if you don’t have highly required about camera.
Very disappointed with the treatment of the store and Eli Express in the case. I had a problem with the product I asked for an answer, and did not get the answer for the problem. In addition to that Eli Express decided it was not a fair option to close the case. I for a few days and more than 20 times I tried to reply to Eli Express and send photos, comments and references to the problem, but without success conveying the message on the Eli Express website. If you give me the opportunity to send pictures of the problem and explain why I demand compensation I would be happy. Right now after closing the case on the part of Eli Express and ignoring the customer's comments, I will think 10 times whether to purchase again through Eli Express, as in case of need the customer does not get his back and not even a fair offer for compensation. Close the case just like that. In conclusion I am very disappointed with the treatment, and I would recommend to friends not to buy through the site if t
Very happy with the purchase and fast. It's all like the description and very attentive the store at all times. I advise you to buy him.
Arrival in your time, lack of proof, I will comment later
Thank you, guys. Everything is done professionally. The goods came in time.
A very good drone, worth its money, and most importantly durable, until they learned where he just did not hit the next house on the fly, and about the wall. Surprisingly survived. Went really for two months. Thank you store. Recommend
There is no charger this minus taking into account that the charger should be at 7.4 V
Fast time my well-received. But low cost of products as long as the appearance than somewhat hip splicing. Still use before and after use feedback back men Machine Manufacturers.